Returns & Exchanges
At Ooni ANZ, we want you to love every pizza you bake, which is why we offer a 60-day return policy for any unused products in their original packaging. If you are not completely satisfied with your purchase, our team is here to ensure a smooth and efficient exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original boxes, ensuring all components and manuals are included to qualify for a full refund.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at any authorized Australian courier location.
Receive Refund or Exchange
Once our team inspects the returned goods, we will process your refund to the original payment method or dispatch your new items within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing