Frequently Asked Questions
Everything you need to know about Ooni pizza ovens in Australia and New Zealand.
Where does Ooni ANZ ship to?
We provide nationwide shipping across Australia and New Zealand. Delivery times vary by region, typically ranging from 3 to 7 business days for metropolitan areas.
What is the warranty period for Ooni ovens?
All Ooni pizza ovens come with a standard 1-year warranty. You can extend this to a 3-year warranty for free by registering your product on our website within 60 days of purchase.
What is your return policy?
We offer a 60-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I use my Ooni oven in all weather conditions?
Ooni ovens are designed for outdoor use and are built to be durable; however, we recommend using an Ooni cover to protect your oven from the elements when not in use.
Do you offer interest-free payment plans?
Yes, we partner with Afterpay and Zip to offer flexible, interest-free payment installments for our customers in Australia and New Zealand.